Frequently Asked Questions
Everything you need to know about shopping with RW&CO.
What are your shipping options and delivery times?
We offer Standard and Express shipping. Standard delivery typically takes 3-7 business days, while Express orders arrive within 1-3 business days. Free shipping is available on orders over a certain threshold as indicated on our homepage.
What is your return and exchange policy?
You can return or exchange unworn, unwashed items with original tags attached within 30 days of purchase. Returns can be made in-store for free or via mail using our prepaid shipping label for a small processing fee.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and RW&CO. gift cards.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We provide measurements for chest, waist, hips, and inseam to ensure accuracy across our different fits.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or modify an order once it has been confirmed. You may return the items once they arrive according to our return policy.